Many national organisations have multiple contact centres, located in different states. With each state (and territory) reaching each stage of COVIDSafe Australia at different rates, how is this adding to the challenge of leading a dispersed workforce? How is this effecting your future plans for your centres? Are you taking a one-size-fits-all approach or a state-by-state customisation?
Please share your thoughts and plans below!
For a deeper perspective on the impact of the pandemic, please take the opportunity to respond to our Australian Contact Centre COVID-19 Impact Survey.